Returns & Refunds Policy
Guarantee of Satisfaction
We offer a guarantee in regard to the quality of our products. To avail of this guarantee we must be advised within 2 days of delivery. We guarantee to replace defective items immediately with the same product or an alternative product (of equal or greater value) and to your satisfaction.
Note; We guarantee fresh flowers to last for a minimum of 5 days, provided the care instructions sent with your flowers have been followed. In the unlikely event that your flowers do not last a minimum of 5 days we undertake to replace the flowers contained in your purchase with fresh flowers or an alternative product (of equal or greater value) and to your satisfaction.
We must be informed within 2 days of delivery and the original flowers must be made available for return
To advise us of failure of flowers to last the guaranteed 5 days, please contact us. You should quote your Order Number and your Name and the email address used to place the original order.

Non Floral Product
In the event of that a non-floral product is found to be defective we guarantee to replace the item with the same item or an item of (of equal or greater value) and to your satisfaction.
Nothing contained herein will affect your statuary rights.

Returns of Refused orders.

In the event that the recipient is unwilling to receive your delivery, full refund will be offered for non-perishable items only. Perishable items will not qualify for refunds. At our discretion we may offer a partial complimentary for future use.


Not Satisfied With Product Delivered
If for any reason you or your intended recipients are unhappy with your purchase, you must advise us within 2 days of the date the item was delivered, and we will replace the item or issue a full refund for the price you paid for the item. In some instances the delivery charge may not be refunded. Please note that we cannot accept returns that are notified after 2 days
You can expect a refund in the same form of payment originally used for purchase within one week of our receiving your return.
To advise us of your complaint, please contact us. You should quote your Order Number and your Name and the email address used to place the original order.
Order not Delivered or Delivered on Wrong Day

Note: Our normal delivery charge does not guarantee a time of delivery. We may offer a premium delivery service, in some circumstances. It is your responsibility to ensure you have ‘added’ this feature to your order to ensure provision of that service. The timed options are not available in all circumstances. Where you have elected to purchase premium delivery and the service is unavailable we undertake to refund (or to not charge) the relevant portion of the fee.

Non Delivery
In the unlikely event that your order is not delivered as requested, and provided such failure is not as a consequence of failure on your part to provide accurate information to enable delivery you must advise us as soon as you become aware of this, but not later than 30 days after the originally specified delivery date.
To advise us of non-delivery, please contact us. You should quote your Order and your Name and the email address that you used to place your order. We undertake to respond to your complaint in as short a time frame as possible, but not later than 3 working days.
If delivery has not taken place we undertake to complete the delivery to your satisfaction immediately Or
Refund your money in full.
Note: In some instances the delivery charge may not be refunded
You can expect a refund in the same form of payment originally used for purchase within one week of our receiving your return.
We regret that we cannot accept complaints of non-delivery made after 30 days.
In such event no refund is possible.

Delivery Charges
Where we are unable to complete a delivery, because of any inadequacy in the information provided for delivery purposes or where the recipient was unavailable or unwilling to accept delivery, the delivery charge portion of an order may not be refunded. If this is the case you will be advised of this.
Where more than one attempt to complete delivery is necessary, because of any inadequacy in the information provided for delivery purposes or where the recipient was unavailable to accept delivery, the delivery charge portion of an order may be charged again, using the payment details provided with your original order. A notification of the charges will be sent by email to the email address provided as part of the order process.