To ensure that you receive the best service possible, you may cancel your order at any time prior to the delivery date. However, if your order is in transit or has been delivered, we will be unable to cancel it.
You can cancel an order at any time by calling +254726006123. We will do our best to accommodate your request as long as it falls within the parameters of our cancellation policy.
To provide you with the best service possible, you may return your order for a replacement or refund.
If you are not completely satisfied with your gift (within two days of receiving it), we will replace it to your satisfaction. To receive the replacement product, please call us at +254726006123.
Non-perishable specialty gift items may be returned for any reason for a full refund (within 3 days of receipt), provided the items are returned unopened with the original packing materials and documentation. Please keep in mind that we can only refund shipping costs if the return is the result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping fees will not be refunded. To return an item, please contact us at +254726006123.
We will notify you of your refund via email once we have received and processed the returned gift item. Within seven of receiving your return, you can expect a refund in the same form of payment that you used to make the purchase.
On rare occasions, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or chrysanthemums, we will make every attempt to match the flower type but may substitute with another colour.